What is your telecom estate
actually leaking?

Industry studies of enterprise telecom billing have consistently found error rates in the range of 7–12% of invoices, with recoverable value typically between 1% and 5% of total spend. We model at 2.8% — deliberately below the midpoint, because we would rather under-promise. This covers tariff variances, duplicate charges, services billed but never provisioned, and incorrect surcharge application.

This is the single largest category in most first-time assessments and it scales with estate complexity. A single-site business with one budget holder leaks very little. A 300-site group where forty departments each order their own connectivity leaks a great deal. The model builds a fragmentation score from three things — how many locations you run (40% weight), how many departments buy independently (35%), and how many individual services sit on the bill (25%) — then scales recovery between 3% and 8.5%. Fragmentation is what allows a service to be forgotten: the more places spend can hide, the more of it does.

Covers plan right-sizing, consolidation of fragmented accounts, and renegotiation supported by benchmark data. This component scales with your department count, because independent buying is what forfeits consolidated leverage in the first place — twelve business units on twelve separate agreements will always pay more than one enterprise agreement covering the same volume. It assumes a renewal or renegotiation opportunity exists within the year; if you signed a competitive three-year contract last quarter, it will be materially lower for you.

Modelled at a fully-loaded cost of $85,000 per FTE per year, with 62% of the manual telecom administration workload removed through automation. This is capacity released, not headcount removed — most clients redeploy those people rather than reduce the team. Treat this as soft benefit unless you genuinely intend to convert it.

Assumes a subscription of approximately 1.6% of managed annual spend with a floor, divided by the modelled monthly recovery run rate. Savings-linked commercial models change this calculation substantially and generally shorten payback further, since a share of the fee only becomes payable once recovery is validated.

Total recoverable spend divided by the number of services on your estate. It is the easiest figure to challenge, which is why we show it: if the model claims several hundred per service per year, it is overreaching. Typical results land somewhere between $50 and $150 per service per year, and smaller estates sit higher because fixed inefficiencies spread across fewer lines.

It does not include hardware and energy optimization, avoided cost from better capacity planning, the value of faster month-end close, or reduced audit exposure. Those are real but harder to quantify honestly without knowing your estate, so we leave them out of the headline number rather than inflate it.